Last updated: August 12, 2026
This policy covers subscriptions to the Zuvro platform. It applies to the plans listed on our pricing page and forms part of our Terms of Service.
Paid plans include a 7-day free trial. A payment method is required to start the trial, but you are not charged during the trial period. If you cancel before the trial ends, you are never billed. If you do not cancel, your subscription starts automatically at the end of the trial and your payment method is charged.
You can cancel at any time. There are no contracts and no cancellation fees. To cancel:
Cancellation takes effect at the end of your current billing period. You keep full access to your paid features until that date, after which your account reverts to the Freemium plan. Your shop and data are not deleted when you cancel.
New customers on a paid plan may request a full refund of their first payment within 30 days of that payment. No reason is required. This guarantee applies once per customer and covers the first paid subscription only.
After the 30-day window, payments are non-refundable and we do not refund the unused portion of a billing period. Renewal payments (monthly or annual) are also non-refundable. Cancelling stops all future charges.
Upgrading takes effect immediately and is prorated against your current billing period. Downgrading takes effect at the end of the current billing period; we do not refund the price difference for the remainder of that period.
Email [email protected] from your account email address and include:
We respond to refund requests within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
We may decline a refund where an account has breached our Terms of Service, where the money-back guarantee has already been used, or where we identify abuse of this policy. If we decline a request, we will tell you why.
Zuvro subscription payments are processed by Paddle.com, which acts as the merchant of record for these transactions. Paddle handles billing, invoicing and applicable sales tax or VAT, and its name may appear on your card or bank statement. Refunds approved by us are processed through Paddle back to your original payment method.
Zuvro
1st floor, Chenab Market, Faisalabad, Pakistan
[email protected] · +92 (339) 963 0000